Luton & Dunstable University Hospital

Xerox Come Highly Recommended...

The Challenge

  • Department of Health’s quality, innovation, productivity and prevention program (QIPP) which aims to capture billions in savings through efficiency initiatives.
  • Paper medical records have the potential to be misfiled or even lost, leading to delays at the point of care.
  • Continuity of care can be a challenge because it’s difficult for paper records to follow a patient across a series of treatments ad care sites.

The Solution

  • Going Digital – An EMR was implemented and designed to provide clinicians, administrators and patients with reliable, flexible and secure access of patient information.
  • Single Electronic Records System – On its way to creating a unified EMR system and phasing out its paper files, Xerox decided to minimise the risk and implement the digital system in stages starting by rationalizing existing records-management processes. The joint project with Xerox will steadily transition the hospital from a paper-based environment to a fully digital platform for managing medical records.

“With the electronic records system, the patient history will always be available, so there won’t be a period of delay. So [we expect to] see an improved accuracy of diagnosis, improved treatment plans…”

Mark England
Director for Reengineering and Informatics, Luton & Dunstable University Hospital

The Results

• Operational costs are expected to decline 15.7% or £2.2 million over the life of the contract.

• Significant cost savings in staffing optimization, paper storage, transportation and management expenses.

• Reduced instances of missing clinical notes to less that 0.5%.

• Enabled repurposing of about 750 square meters of real estate for new clinical uses.

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