Xerox Come Highly Recommended...
The Challenge
- To provide a secure and resilient data centre environment in readiness for rapid business growth.
- Support required 24×7, 365 days a year.
- Infrastructure needed to allow the group to be a multi-channel reseller.
The Solution
- A fully outsourced, hosted and managed service, including first line helpdesk support for their retail staff on the shop floor, all managed through the Xerox Service Desk.
- Monitoring and management for Windows, Linux and Open VMS platforms.
- SQL, MySQL and Progress database administration.
- Backup, recovery and disaster recovery services.
100% Support
“This is a huge step-change for us. We are now able to offer our internal customers a best-of-breed service for their systems which, in turn, benefits our retail customers.”
Danny Flynn
Systems Manager, Harveys, UK
The Results
- Services provided to match unprecedented business growth.
- Improved SLAs.
- Transition completed in time for Christmas and New Year sales.
- Xerox enabled best-of-breed applications to be selected to meet business requirements.
