XEROX COME HIGHLY RECOMMENDED…

“This is a huge step-change for us. We are now able to offer our internal customers a best-of-breed service for their systems which, in turn, benefits our retail customers.”

Danny Flynn
Systems Manager, Harveys, UK

100%

Support

The Challenge

  • To provide a secure and resilient data centre environment in readiness for rapid business growth.
  • Support required 24×7, 365 days a year.
  • Infrastructure needed to allow the group to be a multi-channel reseller.

The Solution

  • A fully outsourced, hosted and managed service, including first line helpdesk support for their retail staff on the shop floor, all managed through the Xerox Service Desk.
  • Monitoring and management for Windows, Linux and Open VMS platforms.
  • SQL, MySQL and Progress database administration.
  • Backup, recovery and disaster recovery services.

The Results

  • Services provided to match unprecedented business growth.
  • Improved SLAs.
  • Transition completed in time for Christmas and New Year sales.
  • Xerox enabled best-of-breed applications to be selected to meet business requirements.


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