“Communication between us and Xerox is open and honest; we don’t pull any punches and Xerox has responded flexibly and innovatively. As a result, we’re looking forward to achieving some really tough targets.”

Alan Quearns
Services Manager, BT


Saved over four years

The Challenge

  • Meet tough new cost-cutting targets.
  • Contribute to BT’s green agenda by reducing carbon footprint.
  • Improve print service levels for users.

The Solution

  • Service improvement programme across the enterprise, focusing on office printing first, followed by reprographics.
  • Development and implementation of improved processes to achieve new service commitments.
  • A new communications programme to address common problems.

The Results

  • £10.4 million saved over four years for office printing.
  • 40% savings in reprographics.
  • More efficient ratio of users per printing device.
  • 50% reduction in carbon footprint*.
  • User satisfaction ratings that exceed target.

*Results provided by the Xerox Sustainability Calculator, based on lifecycle analysis, which includes full environmental burdens, through material acquisition, production and operation when calculating environmental impacts.

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