Harveys

Harveys

XEROX COME HIGHLY RECOMMENDED…

“This is a huge step-change for us. We are now able to offer our internal customers a best-of-breed service for their systems which, in turn, benefits our retail customers.”

Danny Flynn
Systems Manager, Harveys, UK

100%

Support

The Challenge

  • To provide a secure and resilient data centre environment in readiness for rapid business growth.
  • Support required 24×7, 365 days a year.
  • Infrastructure needed to allow the group to be a multi-channel reseller.

The Solution

  • A fully outsourced, hosted and managed service, including first line helpdesk support for their retail staff on the shop floor, all managed through the Xerox Service Desk.
  • Monitoring and management for Windows, Linux and Open VMS platforms.
  • SQL, MySQL and Progress database administration.
  • Backup, recovery and disaster recovery services.

The Results

  • Services provided to match unprecedented business growth.
  • Improved SLAs.
  • Transition completed in time for Christmas and New Year sales.
  • Xerox enabled best-of-breed applications to be selected to meet business requirements.

Morrisons

Morrisons

XEROX COME HIGHLY RECOMMENDED…

“Xerox understands retail. They understand the importance of delivering quality work in-store and consistently meet our demands.”

Richard Lancaster
Marketing Director, Morrisons

Significant

Cost Savings

The Challenge

  • Produce and deliver high-quality marketing campaigns to hundreds of stores within days – as a matter of course.
  • Be more efficient and cost-effective by improving visibility of the marketing supply chain both for Morrisons and its marketing suppliers.
  • Meet high quality standards and sustainability objectives.

The Solution

  • On-site advisory service to maximise the value of point-of-sale print, labels, publications and back-office materials.
  • Xerox management of end-to-end print and fulfilment process, including stock management, colour and quality control and store-specific collation.
  • Web-based collaborative workflow tool to connect all campaign stakeholders.
  • Detailed management information.

The Results

  • High-quality campaigns delivered in days within budget.
  • Process improvements and greater efficiencies.
  • Significant cost savings over four years.
  • Improved sustainability with less waste and use of fully recyclable materials.
  • Ability to focus on strategic activity, leaving execution to Xerox.

British Telecom

British Telecom

XEROX COME HIGHLY RECOMMENDED…

“Communication between us and Xerox is open and honest; we don’t pull any punches and Xerox has responded flexibly and innovatively. As a result, we’re looking forward to achieving some really tough targets.”

Alan Quearns
Services Manager, BT

£10.4M

Saved over four years

The Challenge

  • Meet tough new cost-cutting targets.
  • Contribute to BT’s green agenda by reducing carbon footprint.
  • Improve print service levels for users.

The Solution

  • Service improvement programme across the enterprise, focusing on office printing first, followed by reprographics.
  • Development and implementation of improved processes to achieve new service commitments.
  • A new communications programme to address common problems.

The Results

  • £10.4 million saved over four years for office printing.
  • 40% savings in reprographics.
  • More efficient ratio of users per printing device.
  • 50% reduction in carbon footprint*.
  • User satisfaction ratings that exceed target.

*Results provided by the Xerox Sustainability Calculator, based on lifecycle analysis, which includes full environmental burdens, through material acquisition, production and operation when calculating environmental impacts.

Newport City Council

Newport City Council

XEROX COME HIGHLY RECOMMENDED…

“The cost savings of 25% are significant; more importantly, the solution allows our employees to do what they should be doing rather than spending time fixing print problems.”

Tracy McKim
IT Infrastructure Manager, Newport City Council

1M

Fewer wasted pages printed each year

The Challenge

  • Advance the council’s cost-cutting transformation programme by understanding office print costs, centralising responsibility for it and finding savings in print service delivery.
  • Support more flexible working across the council and make life as productive and easy for staff as possible.

The Solution

  • Following an in-depth council assessment of its environment, migration to a Xerox managed print service.
  • Consolidated billing and ability to onward charge council departments for their print use.
  • Proactive device support and automated consumables ordering.
  • Service portal for management visibility.
  • Removal of 250 desktop printers.
  • Rollout of new devices with features such as secure follow-you printing and scan-to-email.

The Results

  • 25% cost savings.
  • 17% fewer pages printed due to follow-you printing.
  • 50% less colour printing (previously 42% of print costs).
  • Network points eliminated and vital floor space freed through device rationalisation.
  • Flexible working and information security supported by follow-you printing.
  • 750 invoices reduced to 4 per year: saving tens of thousands of pounds in invoice processing.

London Borough of Islington Council

London Borough of Islington Council

XEROX COME HIGHLY RECOMMENDED…

“Delivery of a distributed and managed print service enabled cost reduction with no loss of efficiency. It operates through a simple cost-per-page pricing structure and meets sustainability targets with fewer and more efficient devices.”

John Roberts
Head of Accommodation Facilities and Corporate Landlord, Islington London Borough Council

£1M

Saved over 4 years

The Challenge

  • Refresh the council’s print services to help them deliver better, more sustainable services to the public, despite cuts in government grants.
  • Support flexible working in a cost-effective and practical manner.
  • Reduce carbon footprint to meet emission targets.

The Solution

  • Fully managed service across 66 sites with simple price per page and detailed reporting to enable tighter cost control.
  • Energy-efficient devices to cut carbon footprint and deliver new print-related features to staff.
  • Environmentally and cost-friendly print policy to minimise waste of paper and other consumables.

The Results

  • Improved service and responsiveness to residents through elimination of unnecessary overheads.
  • £1m saved in office print costs, equating to 28% over four years.
  • 66% power saving with new colour devices; lower carbon footprint overall.
  • Secure printing of confidential documents, thanks to new follow-you printing feature.

Co-operative Banking

Co-operative Banking

XEROX COME HIGHLY RECOMMENDED…

“We’ve moved from working on a ‘best endeavours’ basis to delivering a market-leading service – and we regularly exceed our own targets.”

Dick Parkhouse
Executive Director for Strategy and Change Co-operative Financial Services

86%

Reduction in turnaround time

The Challenge

  • Manage 10,000 items of correspondence a day (emails, letters, faxes) more effectively.
  • Improve customer service and therefore satisfaction and retention.
  • Become more cost-effective.
  • Support drive to become UK’s most admired financial
    services business.
  • Develop a partnership that complements the business’s ethical credentials.

The Solution

  • Fully automated e-mailroom, processing and cataloguing of all inbound insurance and retail banking correspondence.
  • Full Xerox enterprise content management service to automate downstream customer communication distribution and processing.

The Results

  • Same-day turnaround of insurance claim settlements compared with seven days under previous system.
  • Operational cost savings through reduction in manual processes, calls to service desk and filing space.
  • Significant reduction in volumes of paper used.
  • Improved regulatory compliance through better protection of customer documents.

Luton & Dunstable University Hospital

Luton & Dunstable University Hospital

XEROX COME HIGHLY RECOMMENDED…

“With the electronic records system, the patient history will always be available, so there won’t be a period of delay. So [we expect to] see an improved accuracy of diagnosis, improved treatment plans (…).”

Mark England, Director for Reengineering and Informatics, Luton & Dunstable University Hospital

The Challenge

  • Department of Health’s quality, innovation, productivity and prevention program (QIPP) which aims to capture billions in savings through efficiency initiatives.
  • Paper medical records have the potential to be misfiled or even lost, leading to delays at the point of care.
  • Continuity of care can be a challenge because it’s difficult for paper records to follow a patient across a series of treatments ad care sites.

The Solution

  • Going Digital – An EMR was implemented and designed to provide clinicians, administrators and patients with reliable, flexible and secure access of patient information.
  • Single Electronic Records System – On its way to creating a unified EMR system and phasing out its paper files, Xerox decided to minimize the risk and implement the digital system in stages starting by rationalizing existing records-management processes. The joint project with Xerox will steadily transition the hospital from a paper-based environment to a fully digital platform for managing medical records.

The Results

• Operational costs are expected to decline 15.7% or £2.2 million over the life of the contract.

• Significant cost savings in staffing optimization, paper storage, transportation and management expenses.

• Reduced instances of missing clinical notes to less that 0.5%.

• Enabled repurposing of about 750 square meters of real estate for new clinical uses.

XEROX COME HIGHLY RECOMMENDED…

“Our CEO and I used to receive complaints from medical staff about the records situation every single week. We've not had a single complaint since Xerox took over…”

Chief Information Officer
Worcestershire Acute Hospitals NHS Trust

7,500

Missing patient records found

The Challenge

  • Eliminate inefficiencies in paper-based patient record system of more than one million files.
  • Avoid complaints and cancelled appointments due to unavailable files.
  • Improve unsafe working conditions for records management staff.
  • Cut record management costs to maximise tight operational budget.
  • Improve security and control of patient records.

The Solution

  • Ten-year records management outsourcing partnership.
  • Breakdown of the project into phases that deliver value at every stage.
  • Transformation of existing business processes before introducing technology.
  • Full involvement of medical and union stakeholders throughout.
  • Continually improving service aimed at electronic records rollout.

The Results

  • 7,500 missing records found, leading to improved patient safety.
  • Complaints eliminated as files available at point of need.
  • Records staff transferred to Xerox, equipped with new skills and now working in safe environment.
  • Expected savings of £2 million over ten years.
  • Secure information governance and auditing standards implemented.

Kosei Pharma

Kosei Pharma

RISO COME HIGHLY RECOMMENDED…

“Our business needs the printer to be quick and reliable and the RISO is both of these things.”

Wardhaman Banawane
Production Manager

The Background

In Japan, Kosei Pharmaceuticals has built a reputation for being the pharmaceutical wholesaler of choice, supplying thousands of pharmacies, doctors,
dentists and hospitals across the country.

Its UK arm was launched in 2010 in Slough and, since opening, it has recorded impressive growth figures that show no sign of abating.

In fact, it has expanded its premises, now employs around 170 people and is well on its way of achieving its aim of being the market leader in the pharmaceutical supply chain.

The Situation

Kosei offers an extensive range of parallel imports, generics, contract labelling and additional products.

Much of what it imports has to have new, English language labels put on to the boxes. Similarly, information leaflets that are folded up into the boxes need to be translated, printed, and folded to be inserted into the packaging.

In busy but well-organised offices, the team of staff, with their lab coats on, work hard to get the medicines ready to dispatch. It has to be right; there is little room for error when it comes to products that help people who are poorly.

So, with thousands of products being sorted every day, just how does Kosei manage to print the right documentation quickly and efficiently?

The Benefits

Production manager Wardhaman Banawane said: “The RISOs are reliable and work hard and we have received excellent service from the RISO team when we have needed it.

“Our business needs the printer to be quick and reliable and the RISO is both of these things.”

“Our staff like using the RISOs as the machines are very easy to use.”

The benefits of using the RISO solutions are many. The Kosei team are able to do their jobs quickly and efficiently. The machines are perfect for the tasks at hand.

For Kosei, it’s not about glossy materials, or flashy posters. It’s about utilising the right machines for the task. It’s about a key business in the pharmaceutical supply chain being able to rely on speed and efficiency because that’s what their business demands.

Reliable, efficient, and compact RISO devices are ideal for the task that Kosei need them to do, day in, day out. Maybe it’s time you prescribed RISO so that your company can become as efficient as Kosei.

“Our staff like using the RISOs as the machines are very easy to use.”

Wardhaman Banawane
Production Manager

The Solution

Kosei utilises the power of RISO digital inkjet solutions. In their offices are two RISO ComColors. Both are capable of printing hundreds of documents, at record-breaking speeds.

In fact, with the two machines working in tandem, they are often used to print out between 10,000 and 20,000 documents a day – each.

From 8.30am to 10.30pm, printing goes on throughout the working day.

The RISOs are real workhorses and it’s clear that the RISOs are valued and trusted members of the team. Kosei also has a RISO duplicator too, which can be called into action if needed.

NHS – Kings Lynn Hospital

NHS – Kings Lynn Hospital

RISO COME HIGHLY RECOMMENDED…

“I’d definitely recommend RISO. It’s a superb piece of kit for people who need high-volume printing.”

Steve Sidey
The Printing Services Manager

The Background

The Printing Services Department at Queen Elizabeth Hospital is located in a separate building to the main hospital building but handles print requirements from around the site. From leaflets to posters and forms, the print team gets thousands of requests each day from departments that each have their own budget. The majority of print request have been for forms that are used to note the patient details for use by the medical teams. Quite literally, thousands of documents have been printed on a daily basis.

The Profile

And he adds: “At 120ppm, the speed of the ComColor is amazing. Some days, depending on the demands, the duplicators churn out around 30,000 prints, and the ComColor has been printing around 10,000 a day. For people who need printers to be fast, reliable and cost-effective, RISO is a good choice.”

The Story

The print team has also seen a rise in the demand for colour printing. When they were having problems with doctors and nurses not filling in forms they found that documents in colour were more likely to be filled in, and filled in correctly.

Also, as there are a number of overseas workers coming into the hospital where English is not a first language, there is an increased demand for colour resources to aid communication.

Equipment purchases are made by the Procurement Department and are guided by Steve Sidey, the Printing Services Manager, and what his specific requirements are.

With a need for high-volume printing, on suitable paper, a RISO ComColor and digital duplicators from CAMRI, their local experienced RISO dealer, were chosen.

Steve says: “Duplicators are incredible. They are very reliable machines so we moved away from the litho printers that we had been using.”

“We saw that efficiency, work stream improvements, reliability and cost savings were all the benefits of using RISO.”

Steve Sidey
The Printing Services Manager

Comment from RISO

There are few sectors where getting communications right at a cost effective price is as important as it is in the health environment, particularly a busy hospital. That’s why RISO is the right solution for the medical sector. This case shows just why the right printer is the right medicine for organisations such as hospitals and healthcare facilities that need high-volume printing

Before ComColor

The Print Department at the hospital had been using an array of different printers, including litho. The demands on the team were getting so that the devices needed to change. There was also a requirement for colour too.

After ComColor

Steve has seen the benefit of the RISO speed, and the ability of the duplicators and the ComColors to get through the high volumes with little fuss.

Steve had also noted the real benefit of being able to provide a service whereby a request could be made for print materials, and they would be ready for when by the time a member of staff had walked the 200 metres between buildings.

As the move towards more colour became a necessity, the RISO helped because it would have proved too costly to continue with the old printers